Episode 17 – First Experiences and Why They Are So Important

 
 
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First experiences are so important to get new patients in. The patient’s first experience starts with the first form of contact which is usually on the phone. If that patient doesn’t have a stellar first experience then it can make or break the possibility of the patient ever coming in and signing up for care. Dive into this episode as I talk about this in detail and how to always make great first experiences.