If someone called your office and said, “I saw your table last weekend at the fair and I want to schedule an appointment” what would your front desk say?

I hear all kinds of things like:

“Oh, hold on for a minute…”

“You are still interested?”

“I’m sorry you are calling from where?”

These are the wrong things to say. 

The only correct reply is, “great! What day is better for you? Today or tommorrow?”

Does your receptionist know this? How would a call like this be handled in your office? You should know the answers to these questions doctor.

Mistakes like these are costing you thousands of dollars. They are taking food off your table and money out of your bank account.

– Dr. Rob